Expertise level beginner vs. Denote importance by using contrast, colour, shading, emboldening etc.
While preparing to meet ISO standards, write an action plan listing every activity that must be accomplished along the way. Before starting to pursue ISOthe quality manager at Symbol Technologies wrote an action plan of steps-that was just for creating the quality manual.
The plan listed every task, the people responsible for it and an estimated time to complete the task. The first task, "List all procedures that are associated with each clause," was estimated to take a week.
This type of global thinking is also exemplified by the quality manager at Dynepco, who sent out a long memo to his staff about achieving certification for ISO The memo, part strategy and part pep talk, listed 16 steps toward achieving certification.
The first four are: Appoint a management representative to lead the process. Form a steering committee or team that includes hourly people and has all areas represented.
Educate the team about the ISO registration process. Write ISO procedures that are specific but do not handcuff your people in completing their work. If you were writing, for example, a procedure on how a report was to be bound, you might write: Are others just as good?
And what about those black spines? Would a green one make a big difference? Perhaps you could write: If any of those who must write ISO procedures are inexperienced writers, have them create flowcharts describing their tasks.
While flowcharts are not a substitute for narrative in an ISO procedure, they can help procedure writers explain what they do. Flowcharts should be easy to read and contain less than eight steps.
Try to fashion a set of procedures based on the flowchart. Streamline procedures by bulleting parallel items, especially those that start with verbs.
For example, instead of a paragraph filled with items separated by commas or semicolons, break out of the paragraph by putting in a colon after that announces a break from the prose; then put in a series of bullet points to line up the thoughts for the reader.
Keep your ISO quality policy manual to less than 40 pages. The quality policy manual is sometimes thought of as pointing to or referencing lower-level documents. The quality manual is not the place to go into detail about who does what or how things are done.
It is a place to set policy. The quality manual should contain no proprietary material. In fact, it should be written as if it were to be given to customers and, in some cases, competitors.
At that point, the manual will start to resemble a list of procedures or work instructions. Model your quality manual after the ISO standards. The topic order in the ISO standard should guide you in organizing your quality policy manual.
Make quality manuals easily auditable and maintainable. Making a quality manual auditable means making it easy to read, easy to reference and easy to reread. By reflecting the ISO standards, the manual becomes easier to audit quickly. Title blocks help you maintain your manual by making it easy to see where revised pages fit and by telling you the last time a document was revised.Writing Your Own Quality Manual By Roberta L.
and Dan Kaufman March Considering hiring a consultant to help write it? Think again. Remember: It’s always better to have QMC find after all, here are some tips. Write the user manual in synch with the product's development timeline — not under pressure of shipping deadlines.
Tips for writing user manuals; web usability guidelines; 23 writing and content quality usability guidelines Keywords: guidelines. ISO Quality Manual Example Quality Manual.
by Graeme C. Payne. tranceformingnlp.com format tranceformingnlp.com format tranceformingnlp.com format. The following is an introduction to the example quality manual for “Mythical True Value Metrology.” The purpose is to introduce and describe the example manual, and to discuss some of the concepts addressed in the manual.
Ensure that the user manual can lie flat on a work surface when opened. Consider the environment of use and if necessary provide a robust user manual. Consider whether the user needs to hold the user manual and work at the same time. Aug 19, · Define who your user is.
To write a successful user manual, you need to develop a profile of your user, either formally, by creating a written profile, or informally, by taking the time to make reasonable assumptions about your user's characteristics%(41).